Partial outage of the email system

Incident Report for Jimdo

Resolved

This incident has been resolved.
Posted Apr 26, 2017 - 12:53 CEST

Update

We have just received an update from our service provider for Jimdo Mail and they assure us that they have now resolved the issue. Some incoming mails may still have a short delay for the next few hours while the system recovers but otherwise the service should now return to normal.
Posted Apr 07, 2017 - 15:58 CEST

Update

Unfortunately there was an additional underlying issue that caused further issues with Jimdo Mail throughout the night. Our service provider has been working throughout the night to resolve these issues.

The good news is that no incoming emails have been lost but you may see a short delay on them appearing in your inbox. You should also now be able to access your email account but may still have some error messages when sending emails.

Our service provider, is confident they will have a complete solution implemented before the end of the day. Apologies again for the inconvenience.
Posted Apr 07, 2017 - 11:07 CEST

Monitoring

Our email provider informed us that they solved the underlying issue. They expect however that there will be some minor service interruptions in the next hours until all systems are back to 100% again.
Posted Apr 06, 2017 - 16:22 CEST

Investigating

One of our email providers is currently experiencing issues that are already under investigation.
Those are causing problems with the Jimdomail E-Mail service at the moment.
We will update you as soon as we have additional information.
Posted Apr 06, 2017 - 15:22 CEST